How small touches in social media impact the heartbeat of your brand by @freshpeel

I love presentations like this. An absolute breath of fresh air. Gone are your typical bullet points and times new roman font and here you have a brilliant case in point that hammers the message home, less is more. The words are touchpoints, they aren’t everything, you still want to find out more instead of being bored to tears.

Someone said elsewhere that “Every interaction with the consumer is essential and can make a difference. Brands need to fit into the life of people.”

And here’s from the man himself, Chris Wilson of FreshPeel.com

The idea is that in a world with an unlimited amount of brand touchpoints, some in a brands control and many not, and the fact that consumers can interact with a brand whenever and wherever they want to, every touch matters. I credit the birth of this idea to David Armano and his Micro-Interactions presentation.

#media140 is coming, here’s your discount code..

Media 140

Media 140 is fast approaching, taking place on Monday 26th October 2009 at the Royal Institute of British Architects. If you haven’t got a ticket already then bag yourself one here and save £40 off the ticket price with the discount code ‘litman140’. Your ticket will then be £95 instead of the asking price of £135. Don’t say i’m not good to you.

Today’s consumer has a newfound power with the rise of social media tools such as Twitter, Facebook, and YouTube, forcing brands and marketers around the world to find new ways to engage with their consumer. Brand profiles and reputations are no longer dictated to the consumer but on the contrary they are shaped and driven by consumer demand, which makes for exciting and challenging times for advertisers and marketers.

Attendees will hear ‘warts and all’ (although i’m not really a fan of warts) stories directly from the brands who are out there engaging with their consumers through social media platforms. The event brings together experts and practitioners including; Tom Bedecarre, CEO AKQA, Paul Hoskins Head of Customer Experience EasyJet and Ted Hunt Digital Communications Manager from Innocent drinks, to share and debate with an audience of leading advertising, PR, brand and marketing executives.

I’ll be going so gimme a shout if you are too, put some names to faces and all..

Finally, here’s a few names that are confirmed to be speaking;

  • John Beasley, Head of Brand, Red Bull
  • Mel Exon, Managing Partner BBH Labs
  • Amelia Torode, from the award winning ‘Compare the Meerkat’ campaign
  • James Hart, Director at leading fashion retailer ASOS.com
  • Robin Grant, MD of some agency (It wouldn’t be an event without Robin speaking!)
  • Noam Buchalter, Marketing Manager Pepperami, Unilever

Brands 2.0: Branding in a digital world

Brands and Branding below is the book, the ‘offline’ version if you will, but here, you can download the PDF extract of Andy’s Brands&Brandingchapter which is Brands 2.0 – Brands in a digital world.

Don’t say I’m not good to you.

Click me to download.

The book in it’s entirety looks to be well worth checking out and is divided in to three parts:

1. Examining the case for brands,

2. Best practice in branding

3. The future for brands.

It’s a collaborative effort, written by 19 experts, and when I use the term ‘experts’ I actually mean it. The writers are the very cream of the crop.

Social Radar Top 50 Brands

Via Buzzstudy.com

If sheer volume of conversation is any indication, Twitter is the hottest brand in the market. Twitter dominates a tech-heavy list of brands in our March 2009 Social Radar Top 50. The Social Radar Top 50 measures the most social brands by the number of unique topics of conversation. These brands are top of mind for consumers and bloggers today — Social Radar determined rankings according to the number of individual websites with at least one post about each brand to accurately capture the brand’s reach across the web.

The list below is based on overall conversation volume through the month of March 2009, including blog posts, news feeds, forums, social networks and Twitter posts. The +/- number represents the ranking change since February 2009.

Rank

Chg

Brand

1

Twitter

2

Google

3

Obama

4

iPhone

5

Facebook

6

(+1)

Mac

7

(-1)

YouTube

8

Microsoft

9

(+1)

Windows

10

(+6)

iPod

11

(-2)

Apple

12

(+1)

Yahoo

13

(+2)

Sony

14

XBox

15

(+6)

Playstation

16

(+4)

Amazon

17

(-5)

Wii

18

Dell

19

(-8)

Linux

20

(-3)

Nokia

21

(+1)

Samsung

22

(+3)

Firefox

23

(-4)

eBay

24

(+2)

Ford

25

(+6)

BlackBerry

26

(+6)

General Motors

27

(+2)

Fox

28

NFL

29

(-5)

MySpace

30

(-7)

NBA

31

(+2)

Nintendo

32

(-2)

BBC

33

(+1)

Disney

34

(+6)

AT&T

35

(+3)

Honda

36

(+5)

MLB

37

(+11)

Skype

38

(+1)

ABC

39

(+5)

Toyota

40

(+9)

Nike

41

(-4)

LG

42

(-7)

Kindle

43

FedEx

44

(-1)

Wikipedia

45

Nissan

46

CNN

47

Blu-Ray

48

(+2)

UPS

49

IBM

50

Audi

For the full March 2009 list, download the PDF.

Justifying Social Media in a Recession.

The presentation below was given by all round friendly chap and serial tweeter Dirk ‘The Cow’ Singer at the Social Network World Forum in London on 9th March 2009. They are now incidentally advertising for the 2010 event which isn’t until March 15th 2010 but that’s forward planning for you! The presentation deck is all about Justifying Social Media spend in a recession to ‘internal clients’. Well recommended to anyone working in any way shape or form in that thing we know and love called Social Media.