New Social Media Policy from Coca Cola..

Firstly, here’s an interview with Adam Brown, Head of Social Media @ Coca-Cola.

About that social media policy, it’s only 3 pages. It doesn’t have to be 100 pages long and cover every last point under the sun. It should be an addition to existing company policy–you don’t need to start from scratch.

As Coca-Cola introduce their Social Media Policy:

Every day, people discuss, debate and embrace The Coca‐Cola Company and their brands in thousands of online conversations. Coca-Cola recognizes the vital importance of participating in these online conversations and are committed to ensuring that they participate in online social media the right way. These Online Social Media Principles have been developed to help empower the Coca-Cola associates to participate in this new frontier of marketing and communications, represent our Company, and share the optimistic and positive spirits of our brands.

Interesting to see are the 10 “Principles for Online Spokespeople” Coca-Cola has created:

  1. Be Certified in the Social Media Certification Program.
  2. Follow our Code of Business Conduct and all other Company policies.
  3. Be mindful that you are representing the Company.
  4. Fully disclose your affiliation with the Company.
  5. Keep records.
  6. When in doubt, do not post.
  7. Give credit where credit is due and don’t violate others’ rights.
  8. Be responsible to your work.
  9. Remember that your local posts can have global significance.
  10. Know that the Internet is permanent.

All in all Adam Brown has set a nice standard within one of the most loved companies in the world

Download the full policy here: Coca-Cola Online Social Media Principles

Source

Pepsi changes to Pecsi in Argentina..

A typical case of overcoming a seemingly impossible problem with a brilliant solution here from BBDO Argentina.

The problem being that for argentines the ‘PS’ sound is hard to pronounce. The solution? Change it. Sounds simple enough right? Well, in doing so, they created the first democratic pronunciation for a brand (which in itself guaranteed coverage..)

The results were almost instant and people have been found to be asking for a Pecsi all over Argentina and beyond!

Pecsi Case from BBDO argentina on Vimeo.

Brands 2.0: Branding in a digital world

Brands and Branding below is the book, the ‘offline’ version if you will, but here, you can download the PDF extract of Andy’s Brands&Brandingchapter which is Brands 2.0 – Brands in a digital world.

Don’t say I’m not good to you.

Click me to download.

The book in it’s entirety looks to be well worth checking out and is divided in to three parts:

1. Examining the case for brands,

2. Best practice in branding

3. The future for brands.

It’s a collaborative effort, written by 19 experts, and when I use the term ‘experts’ I actually mean it. The writers are the very cream of the crop.

That futuristic Coke vending machine..

Coca Cola vending machines as you know them will beCoca Cola Freestyle changed forever should the following be rolled out globally in the coming years. This summer, over in the US, they are rolling out what they are calling the Coca-Cola Freestyle, which is actually pretty cool. It has a touch screen to make your drinks choice through and 100 flavours, some of which have never been commercially available before like Orange Coke, Peach Fanta and Strawberry Sprite. It’s currently only being tested in their corporate HQ’s at San Diego and Atlanta but beginning this month they will be trialling 20 in live restaurants including Subway.

It sounds cliched but when some head honcho of a division of Coke said “It’s like the iPod of drink machines. We’re essentially reinventing the dispensed beverage business.” He could be right.

According to reports, it’s taken 4 years to produce and over $100m in R&D, when you’ve spent that much money purely on developing an idea, you know they’re going to put everything behind it to make it work.

They wanted to make it fun and easy to use, without reminding people of a cash machine or a computer. To do this, they recruited Vince Voron, now senior director of industrial design, from Apple to work on the project. Behind it all, it transmits data over night about what was sold and at what time that day. Already, they’ve found out that after 3pm Caffeine-Free Diet Coke spikes. Interesting.

Here’s the corporate introduction, and to follow is the ‘in the wild’ public reaction. The latter is a bit more animated..