This post was originally going to be entitled ‘A picture speaks a thousand words’ and simply put up the image below but felt like it deserved a bit more than that..
Reading this is probably the best place to start.. then come right back..
I’ve been keeping half an eye over the weekend on the steadily building #Amazonfail which is incidentally the top trending topic on Twitter and there are this minute more mentions than even Easter. (For an example of it’s talkability factor, in the past hour there’s been a further 700+ mentions since I carried out the original search.)
It’s starting to also garner mainstream coverage now as the traditional press catches up but it is something as far as I know started on Twitter and then made it’s way through the blogosphere shortly after.
What’s happened since then? #Amazonfail was being mentioned 4 times a second barely an hour after the first tweet. A petition was started (which over 15,000 people have signed) a Google Bomb took place, and no I formerly had no idea what one of them was either but it sounds pretty damaging. A Facebook group ‘Boycott Amazon’ has been started. A poll was created with the question being ‘Can Amazon redeem/repair their reputation after #amazonfail?’ A list has popped up featuring all the affected titles – here. Some internet hackers are claiming it’s all their doing whilst the names and numbers of the Board of Directors at Amazon HQ have been published. The CTO has been also been ‘unmasked’ (and remains quiet on the whole debacle). Clearly, this is an issue that’s not going to just disappear overnight.
I’ve rounded up a few posts below. One question that everyone at one stage appeared to be asking was do Amazon have a PR manager in the UK or otherwise to deal with freak happenings like this? The advertisement to my right that I coincidentally spotted in the back of the most recent issue of PR Week would suggest otherwise. I put up the picture on Twitpic and soon after @girlonetrack (an affected publisher) retweeted it to her followers.
A few questions for you..
Do you think this is going to affect Amazon’s reputation at all? Has their silence thus far helped or hindered the situation? What do you think their response should be?
Blogs and Twitter coin Amazonfail by Wall Street Journal
Amazon feel the web’s wrath by Zoe Margolis
Amazonfail – Easter PR Disaster by Matt Churchill
Amazon = FAIL by Alas, a Blog
#Amazonfail – Timeline of WTF by Anastacia
Amazon Follies by Mark Probst
AmazonFAIL discussion thread at Metafilter
Amazonfail – Malice or Bumble by Jessica Gottlieb
Amazon has removed it’s customer based reporting of books by Brutal Honesty
Amazon blames a glitch by Los Angeles Times
Tags: #amazonfail, amazon, becky mcmichael, boycott, easter, edward champion, jessica gottlieb, los angeles times, mark probst, matt churchill, metafilter, Online Shopping, petition, PR, PR Week, Public Relations, reputation management, Retail, twitpic, wall street journal, zoe margolis
Posted in Online Shopping, Retail, Social Media, Tech, Twitter 2 Comments »