Ford’s Social Media Strategy by @scottmonty..

I started this post a few weeks back with just the video. After a bit of research, I found the below slide deck also. Personally, very useful stuff chock full of insight from a behemoth of a company embracing the social web with both hands. Who says big companies can’t get involved.

Google’s 87 Cool Things from Advertising Week

Andy Berndt, MD of Google Creative Lab and Tom Uglow, Creative Lead presented this recently on Day 1 of Advertising Week 2009. Well worth your time.

You can grab the PDF and the PPT versions of the presentation here. The podcast is here also.

During, Andy asked them to obviously think about Google when creating experiences.  For me, what resonated most was that he reminded everyone to experiment often, be creative, try new things, and don’t be afraid to fail.

I don’t think that happens enough. Trying, innovating and sometimes failing. It’s easier to stick to what’s known rather than taking risks to potentially produce truly innovative stuff. Creativity and ideas generation is still alive and well but execution is being stifled by budgets and ignorance to enter new and unchartered territory. Budgets will always to some extent stifle what can and can’t be done. Also, understandably, it’s difficult from a large client perspective when there’s a lack of knowledge about all things digital and a hesistancy to try something that bit different. But that’s what the agency is there for, to bring them in to this new age of brilliance. I commend the one’s that make it out there in the wild and receive award after award but for every one stand out idea, there’s a thousand that get binned. It’s a shame.

Many of the experiments in 87 cool things highlighted mashups, interactivity, unique data usage, and the fusion of virtual worlds and reality.

From Google Maps and YouTube Annotations, to Insights for Search and a wide array of APIs, it’s easier than ever to play with inventive marketing ideas, using Google of course. We’re told to think of these tools and platforms as our blank canvas, and just have fun.

These innovative campaigns, projects, and even accidents can encourage us to expand our imaginations, think beyond our expectations and consider the impossible. Did you ever think Ohio could be a piano? Or that you would analyze your daily food consumption, and catalog it by cuisine? Or that an engaging and informative website could live entirely on YouTube? I didn’t!

Via Adwords Agency Blog

Enjoy!

Is social media measurement really meaningless?

I’ve been reading and re-reading this article over the past few days and trying to fully understand Amy Kean of the IAB’s point of view who argues the ‘Yes’ side of the debate that social media measurement is indeed meaningless. I can understand her point of view but I’m of the ilk that believe in a different kind of measurement and that adopting the traditional ideologies of past successes is akin to putting a square peg in a round hole. I’ve said before that although ROI will always have its place (everyone will always wants to get the most bang from their buck), ROA (Return on Attention) will grow in importance in social media. You’re still getting a return on investment but in a different way.

Back to the article, the busker analogy doesn’t really work for me when comparing thumbs up to positive buzz and great reviews for a company. They aren’t directly comparable. For someone to go out of their way to generate positive buzz on a brands behalf or give a product a great review, there is value in that. Time spent plus insights provided, that’s definite value. Research also states that their message often has more impact than paid for marketing and communications.

It may not be in the traditional marketing sense of what ‘value’ is but for me, social media requires new metrics and benchmarks than to what has been tried and tested in years previous. Success now looks different. Instead of looking purely from a numbers perspective and at additional sales, is there value in increased levels of brand perception and awareness, along with the conversations and connections made because of the company activity? It’s intangible yet it’s still valuable.

Amy says that most senior management simply don’t understand it. While this may be a sweeping generalization across the board, there is some truth in it. This for me is where the paradigm of business control is changing. This won’t be for everyone, only the ones who are open to change, evolution and welcome new blood taking their company forward and in a new direction. The MD’s, the board members, all the ladies and gents high up who have been used to knowing everything they need to in order to take their business forward, are now bringing in new talent to change the culture, operations and future of the company. The MD will still be the MD but he/she has realised that a new set of skills is required for the ever changing business environment.  Edit – I had previously mentioned about Jean Wyllie leaving PN but as Kerry notes in the comments below this was out of context, my apologies.

Back to the article again, social media isn’t about directly increasing sales over a finite period. It’s more longer term than that, investing in and developing relationships. Potentially fruitful relationships that are seen to have a direct effect maybe not in sales but in other benchmarks like buzz / word of mouth. Let’s take the recent collaboration between BitchBuzz and Magners UK.

If you hadn’t heard about it, Magners UK decided to give away a case of its pear cider every day for a week on BitchBuzz. The target audience and the product was a perfect fit. The competition was cleverly integrated with Facebook Connect and as a result of the week long campaign, delivered approx 100 new fans to the Magners UK Facebook page every day for the duration of the campaign. They achieved over 8 times the fan conversion they had when supporting the giveaways based on engagement on Twitter and Facebook alone. Their objectives were simple, to build the community. The competition accounted for almost 40% of total Facebook fans.

Can you put a traditional value on that? No. What was the ROI on that? I don’t know. Is it important? Yes.

Amy also says that part of the role of the IAB’s social media council is to educate the industry about the opportunities in this space. Yet she’s declaring measurement meaningless? Sounds more like discounting a discipline rather than educating about it.

Will, Robin, Stephen, David and Drew what do you think? Is social media measurement meaningless? They are all much more knowledgable and experienced in this world than I am, so would be great to get their take on it all. Oh and feel free to disagree entirely if you think otherwise, interested to hear from other perspectives.

The hierarchy of digital distractions..

hierarchy_distractions_960

This is brilliant.

Click for the full size version.

Your phone is going, you’ve got a direct message from someone on Twitter, and a new Facebook message also. Which do you look at first? Never fear! The above will take you through the hierarchy of digital distractions.

Via Information is Beautiful

Conversational aspects of retweeting..

Some of you may have heard of Danah Boyd before, she’s a fairly well known researcher in all this new media malarky. When I was doing my dissertation a few years back now on social networking and it’s value to business, I got in touch and asked her a few questions. This was before that thing called Twitter, which everyone talks about now. My research focussed partly on how people and brands were using Facebook and considering it was for an academic piece of research for University, it was something I actually quite enjoyed doing.

Now, I’m living and breathing it all daily and Danah is part of the research team in New England at Microsoft and has written a hugely scientific yet interesting and informative paper on the conversational aspects of retweeting. It’s currently in draft form with the finished copy to be published in January 2010, yet still already spans 11 pages. The other researchers involved are Scott Golder and Gilad Lotan.

The report is based on analysis of over over 700,000 tweets (440,000 or so users), taken in samples of five minute chunks between January and June 2006. This, I feel is a problem when undertaking such research. Because of the enormity of the numbers, it is expected that this kinda thing isn’t conducted and written over night. However, samples taken in 2006 will have only been focussing on the VERY early adopters. Usage patterns will have changed since then. Although I signed up on Twitter in April 2007, it wasn’t until mid to late 2008 that I really started using and understanding the service. My uses, habits and processes for using Twitter have changed since then. It’s impossible to be able to follow everyone back now for starters and I now use services like Twitterfeed which pushes new posts out that I publish here on to Twitter. It’s a lot deeper than a simple Facebook status update (which is what most compare it to who haven’t tried it out).

If ever you wondered why people retweet and what they do it for, wonder no longer!

Highly recommend checking out the rest of it here and also follow Danah on Twitter here. Scott is @redlog and Gilad is @gilgul.

A few quick facts from the research via Antony Mayfield:

  • 36% of tweets mention a user in the form ‘@user’
  • 5% of tweets contain a hashtag (#)
  • 22% of tweets include a URL (’http’)
  • 3% of tweets are likely to be retweets in that they contain ‘RT’, ‘retweet’ and/or ‘via’
  • 9% of retweets include the users own handle – dubbed “ego retweets” (though as Antony notes, the paper acknowledges sometimes this can be “a way of giving credit” or saying thank you.)
  • ‘RT’ is very much the predominant form, with 88% of the retweets using this (Tweetie please take note and change your app’s retweet function).